Indigenous Housing Outreach Worker

by | Apr 21, 2023


This position will provide culturally appropriate, intensive case management support and services to individuals transitioning from regional supportive housing sites, as well as from homelessness into permanent long-term housing. The Indigenous Outreach Worker will be responsible for both outreach support and landlord support.


  • Reports and is accountable to the Director of Programs.
  • Liaises with staff and volunteers of community and government agencies as required.
  • Participates in the Centralized Assessment and Access process for client selection.
  • Liaises with the staff of JHS (John Howard Society), as necessary.


  • Assists individuals transitioning from Supportive Housing into more permanent long-term housing.
  • Working with Indigenous and non-Indigenous housing agencies, such as landlords, shelters, and other related housing partners.
  • Provide a range of Outreach support services that promote wholistic wellbeing for those experiencing homelessness, are at risk of homeless or are in a crisis situation with a focus on Indigenous clients facing difficulty in community.
  • Provide financial assistance to those needing short term financial support for personal services such as prescription medication costs, transportation, food, clothing, and temporary crisis accommodations.
  • Provide a range of opportunities for clients to learn daily life and living skills, while increasing their sense of community and belonging and connection to culture and traditions, as requested.
  • Provide comprehensive culturally appropriate assessments and culturally relevant service plans.
  • Educate clients about their tenant rights and responsibilities.
  • Support the implementation of realistic and culturally relevant goals and objectives through regular community and home visits.
  • Participate in direct support and case planning with community agencies and clients.
  • Assist individuals with locating and securing long-term safe and affordable housing.
  • Provide outreach, case management, counselling, advocacy, and other needed services to clients in any environment including institutional settings, the streets, shelters, hospitals, housing, and office.
  • Provide individually tailored services to each client—i.e., housing placement, independent living skills, vocational guidance, appointment escorts, information and access to integrated substance use treatment and mental health services.
  • Maintain written and computerized records, compiles reports and completes other program documentation (including case notes, statistics, letters, available file information and reports.
  • Educate, inform, and advocate for clients regarding benefits and entitlements (social assistance, rental subsidies, employment supports, low-income services i.e., food bank etc.
  • Participate in staff meetings and meetings with community partners.
  • Other duties as requested.


  • Functions independently, while remaining a critical member of the case management team
  • Adheres to JHS policies and procedures.
  • Core hours are 8:30-4:30 including on weekends. (Sun-Thurs or Tues-Sat)


  • A diploma and/or a degree in social or behavioural sciences.
  • Combination of education and work experience (minimum 2 year) in the social services sector particularly, working within the housing and outreach sector. Acquired knowledge of the continuum of housing and barriers to accessing safe and affordable rental markets; and serving socially marginalized or disadvantaged populations with complex and multifaceted needs.
  • Experience working with Indigenous people in community-based settings.
  • Patience, creativity, flexibility, and compassion.
  • Demonstrated and clear ability to respond well in crisis situations.
  • Sensitivity to the unique needs of those of Indigenous ancestry and ethno-cultural groups, and persons with disabilities.
  • Ability to deal with and deescalate potentially violent interactions.
  • Excellent written and verbal communication skills.
  • Strong computer skills, especially working within Microsoft Office.


  • Ability to successfully complete a Criminal Records Check.
  • Current Emergency First Aid Certificate.
  • Class 5 driver’s license.
  • Travel will be required within the CRD.
  • Personal transportation that is in good repair, insured for business up to $5,000,000 for liability, and which can be used to transport clients.
  • Proof of COVID 19 vaccination.

Please submit your application to with a resume and detailed cover letter indicating what you enjoy most about working in the social services sector and why you feel you would be a good fit for this role. Please DO NOT drop off resumes to the John Howard Society in person.

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